A PERSONAL TOUCH
Make an effort to greet every client by name the moment they walk through the door.
Help her feel welcome. Offer a chilled water or beverage before the application or while waiting.
What are your client’s needs or concerns? Review her file and present a comprehensive approach to creating (and maintaining) that Xtreme look.
By applying Xtreme Lashes® eyelash extension compatible skincare at the end of each application, you’ll leave your client feeling pampered all while introducing her to an improved regimen.
Never miss an opportunity to introduce your client to lash compatible retail products that can help her get the most out of her new look. If a client is in a rush, attach the sale receipt to a product brochure.
A DIRECT APPROACH
Has it been a while since someone has paid you a visit? Make it worth her while by reaching out with a special or promotion. At the end of the appointment, ask for your client’s email in exchange for instant savings. The better you communicate with your clients, the more likely they will return.
Sometimes it’s about the little things. Remember this in your approach to every aspect of your business. Put yourself in her shoes to create the ultimate client experience. Your success can be measured by the size of her smile.